Attn: Executive Resolution Department 9700 NW 112 Ave.Miami, Fl 33178 Customers visiting the official Straight Talk website have access to all the information relating to the services.

Customers tend to contact the store where the phone was purchased, with little to no resolve.

Instead of contacting the store, customers can contact the company directly by phone, mail or sending an email.

He answered the questions with authority as if he was well versed in the product and services.

Aside from the unusual wait time, our experience went rather well.

Unfortunately, however, the only way to really know is to call and ask. But if I can't get this phone switched, I am LEAVING ASSURANCE WIRELESS FOR GOOD! Like someone else stated, just because we can't afford to pay tons for phone services, does not mean we should be dealt with dinosaur cell phones that totally suck so bad that it's more of a pain in the behind to try and use them, than it would be to end up paying for a better phone and forking out the money we can't afford for decent services... Hey, it makes/accepts calls, texts, and has some data, although I have little need for that.

For those who want to find out what's compatible prior to actually purchasing a new phone, I recommend talking to at least 2-3 different customer service reps to check for consistent responses! The online swap feature did not work, but since I had been emailing a customer service rep previously about the other phone, I sent an email and within a few hours, AW replied and activated the ZTE.Regarding the Unimax phone; I'm sorry, but I don't really understand what you're asking. It even screws up the "Launcher" screen (Home screen) when leaving saying the camera/text/etc area to go to the home screen it says there is a problem with the launcher. With my old pay Lo, I was on a 500 minute, unlimited text plan.Are you asking whether is a good price for the phone? Hello, I've been with Assurance Wireless for about 2 months now. That is what these free plastic useless cheap phones are. And not a person in their right mind wanted to buy them. I am now on a 350 minute, unlimited text, and 500 MB data plan.However, since pay Lo was discontinued, it seems to be somewhat inconsistent in terms of what works and what doesn't. So what did they say when you told them that the Hydro Reach was listed on their site as a compatible phone? Lifeline Complaints Leave Assurance Wireless and go to Access Wireless.I still recommend looking up the old pay Lo phones, finding a couple that they want, then calling Assurance to verify that it's compatible before purchasing. Is there a list of compatible phones with Assurance Wireless? The phone is not working properly and I miss important texts. Is it that the one you got was not compatible with their network (ex. Tried online to get it activated on my AW services. They have better phones so you can better enjoy your free phone, text and data plan!A friend has had nothing but trouble with the free phone & they have blown her off....phone that works now! You just have to give AW a call and request an upgrade. If they refuse, your other option is to activate service with another Lifeline provider. a GSM or locked phone), or that NO Hydro Reach phones can be activated on AW at all? I got it and have had more issues with it than the cheapy cheap small reg phone they sent me in the beginning. Assurance Wireless phones are crap and I don'tcare if people say we complain about the phones.